Bad service recieved in restaurant/shop (scroll down for cue card)
INTRODUCTORY QUESTION:
QUESTION 1: What films do you like?
ANSWER:I love watching movies! Some of my favourites include action, comedy, and animated films.
QUESTION 2: Did you often watch films when you were a child?
ANSWER: Oh yes, I used to watch movies all the time as a child! It was such a fun way to escape into different worlds and stories.
QUESTION 3: Did you ever go to the cinema alone as a child?
ANSWER: As a child, I would usually go to the cinema with my family or friends. It was more fun to share the movie experience with others.
QUESTION 4: Do you often go to the cinema with your friends?
ANSWER: Absolutely! Going to the cinema with friends is a blast. We get to enjoy the movie together and have a great time discussing it afterwards.
QUESTION 5: Do you think going to the cinema is a good way to spend ^me with friends?
ANSWER: Definitely! Going to the cinema with friends is a fantastic way to spend time together. It’s a chance to bond over a shared experience and have fun.
CUE CARD:
Bad service recieved in restaurant/shop
Describe a bad service you received in a restaurant/shop
You should say: –
- When and where it happened
- What happened
- How it was solved
- And explain how you felt about the experience
Bad service recieved in restaurant/shop
Bad service recieved in restaurant/shop
SAMPLE ANSWER: (Bad service recieved in restaurant/shop)
Oh, I remember a time when I had a not-so-great experience at a restaurant. It happened a few months ago at a local restaurant called “Tasty Bites”. I went there for dinner with some friends on a Friday evening.
Unfortunately, the service was quite slow and disorganized. It took a long time for the server to take our orders, and even longer for the food to arrive. When the food finally came, some of the orders were incorrect, and the portions seemed smaller than usual.
We politely brought these issues to the attention of the server, and they apologized for the inconvenience. They quickly rectified the incorrect orders and brought us the missing items. They also offered us complimentary desserts as an apology for the inconvenience.
Although the situation was resolved, I couldn’t help but feel a bit disappointed with the overall experience. It’s always a bummer when the service doesn’t meet your expectations, especially when you’re looking forward to enjoying a nice meal with friends. However, I appreciated the restaurant’s effort to make things right in the end.
IMPORTANT VOCABULARY RELATED TO THE CUE CARD :
1. Disorganized: lacking order or organization; not well-planned or coordinated.
2. Rectified: corrected or made right.
3. Complimentary: given or provided free of charge as a courtesy or goodwill gesture.
4. Inconvenience: something that causes trouble, difficulty, or annoyance.
5. Bummer: a disappointing or unpleasant situation or experience.
FOLLOW UP QUESTION:
QUESTION 1: How do most people respond to bad services?
ANSWER: When people encounter bad services, their responses can vary. Some may choose to speak up and address the issue directly with the service provider, expressing their dissatisfaction and seeking a resolution. Others may decide to give feedback through online reviews or social media platforms to share their negative experience. There are also those who might choose to remain silent and simply not return to that particular establishment.
QUESTION 2: Do you think services are better now than in the past?
ANSWER: It’s difficult to make a blanket statement about whether services are better now than in the past, as it can vary depending on the specific industry and individual experiences. However, with advancements in technology and increased focus on customer satisfaction, many businesses strive to provide better services today.
QUESTION 3: What kind of services are bad services?
ANSWER; Bad services can encompass a range of issues. It could include slow or unresponsive customer service, rude or unhelpful staff, poor quality products or services, lack of attention to detail, or failure to meet customer expectations in any way.
QUESTION 4: Why do some people choose to remain silent when they receive bad services?
ANSWER: There are several reasons why some people choose to remain silent when they receive bad services. They may feel uncomfortable or unsure of how to express their dissatisfaction, fear confrontation, worry about potential repercussions, or simply believe that their feedback won’t make a difference. Additionally, cultural factors or personal temperament can also play a role in people’s decision to remain silent.
QUESTION 5 : Who should be responsible for bad services?
ANSWER: Responsibility for bad services ultimately lies with the service provider. It is their responsibility to ensure that they deliver quality products or services and address any issues or concerns raised by customers. However, customers also have a role to play by providing constructive feedback and giving the service provider an opportunity to rectify the situation.
QUESTION 6: As a boss, what would you do to prevent bad services?
ANSWER: As a boss, there are several steps I would take to prevent bad services. First, I would prioritize hiring and training employees who have a strong customer service mindset and the necessary skills to handle different situations. Regular training sessions and performance evaluations would be conducted to ensure consistent service quality. Additionally, I would establish clear communication channels for customers to provide feedback and complaints, and take prompt action to address any issues that arise. Continuous improvement and a commitment to exceeding customer expectations would be key in preventing bad services.
IMPORTANT VOCABULARY FOR FOLLOW UP QUESTIONS:
1. Dissatisfaction: a feeling of unhappiness or disappointment with something.
2. Resolution: a solution or outcome to a problem or conflict.
3. Feedback: information or opinions about something, given to help improve it.
4. Confrontation: a situation where people directly face or challenge each other.
5. Repercussions: the unintended consequences or effects of an action.
6. Temperament: a person’s natural disposition or character traits.